Privacy Policy

Last Updated: December 6, 2024

At Pixivo Limited ("Pixivo," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://pixivo.co and use our AI-powered image and video generation services.

1. Information We Collect

1.1 Personal Information You Provide

• Account Information: Name, email address, and password when you create an account
• Payment Information: Billing details processed securely through Stripe (we do not store your full credit card information)
• Uploaded Content: Photos and images you upload to use our AI tools
• Communications: Messages you send us through contact forms or email

1.2 Automatically Collected Information

We use the following analytics and tracking tools to improve our service:

• Google Analytics 4 (GA4): Usage statistics, page views, and user behavior
• Google Search Console: Search performance and website visibility data
• Microsoft Clarity: Session recordings and heatmaps to understand user interactions
• Google Tag Manager: Tag management for tracking and analytics
• Meta Pixel (Facebook Pixel): Conversion tracking and advertising optimization. We use Meta's Pixel and Conversion API to measure the effectiveness of our advertising campaigns and provide you with more relevant ads on Facebook and Instagram

These tools may collect:

• IP address (anonymized where possible)
• Browser type and version
• Device information
• Pages visited and time spent
• Referral source
• Conversion events (e.g., page views, subscription sign-ups, purchases)
• Hashed email address and name (when you are logged in)

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Generate AI-powered images and videos based on your uploaded content
• Process Payments: Handle subscription billing and payment processing
• Improve Our Platform: Analyze usage patterns to enhance user experience
• Customer Support: Respond to your inquiries and provide assistance
• Security: Detect and prevent fraud, abuse, and security incidents
• Legal Compliance: Comply with applicable laws and regulations

3. Data Retention and Deletion

3.1 Account Data Retention

• Active Accounts: Your account information (name, email) is retained as long as your account is active
• Right to Deletion: You can request immediate deletion of all your data at any time by contacting us at support@pixivo.co
• Post-Deletion: Once you request deletion, we will remove all personal data within 30 days, except where we are legally required to retain certain information

4. Data Sharing and Disclosure

We DO NOT sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

4.1 Service Providers

• Stripe: Payment processing (subject to Stripe's privacy policy)
• Google (GA4, Search Console, Tag Manager): Analytics and performance monitoring
• Microsoft Clarity: User experience analytics
• Meta Platforms (Facebook): Advertising analytics and conversion tracking through Meta Pixel and Conversion API

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if necessary to:

• Protect our legal rights
• Prevent fraud or security threats
• Comply with lawful requests from authorities

5. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for the website to function (e.g., login sessions)
• Analytics Cookies: GA4, Microsoft Clarity, and Google Tag Manager to understand usage
• Advertising Cookies: Meta Pixel cookies (_fbp, _fbc) to measure ad performance and show you relevant ads on Facebook and Instagram

Cookie Control: You can control cookies through your browser settings or our cookie consent banner. However, disabling cookies may limit your ability to use certain features of our website. To opt out of personalized advertising:

• Visit Facebook Ad Preferences to control how Meta uses your data for advertising
• Use Digital Advertising Alliance opt-out tool

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 GDPR Rights (European Users)

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (Right to be Forgotten)
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

6.2 CCPA Rights (California Users)

• Right to Know: What personal information we collect and how we use it
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (Note: We do not sell personal data)

To Exercise Your Rights: Contact us at support@pixivo.co or info@pixivo.co

7. Children's Privacy (COPPA Compliance)

Our services are intended for users aged 13 years and older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at support@pixivo.co, and we will delete such information promptly.

8. International Data Transfers

Pixivo Limited is based in the United Kingdom. If you access our services from outside the UK, your information may be transferred to, stored, and processed in the UK and other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/SSL)
• Secure payment processing through Stripe
• Regular security audits and updates
• Access controls and authentication

Note: While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification for material changes (if you have an account)

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

By using Pixivo's services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.